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Summary

Business Intelligence professional with 10+ years of experience partnering with business stakeholders to deliver data and analytics solutions that drive decisions, including 5+ years embedded in GTM organizations supporting Sales, Marketing, and Customer Success. Comfortable operating as both a hands-on contributor and a people manager, building the infrastructure, standards, and team capabilities that organizations depend on for trusted decision-making. Combines deep technical proficiency in Looker, Domo, SQL, and Snowflake with a track record of translating business questions into actionable data products, improving data integrity, establishing processes, and aligning cross-functional leaders and teams.

Technical Skills

BI & Visualization: Domo, Looker, Hex, Tableau Public
Languages: SQL (Postgres, MySQL, Snowflake), Python
Tools & Platforms: Salesforce, BitBucket/GitHub, JIRA, dbt (foundational), Rundeck

Experience

GoodVets July 2024 – March 2025
Business Intelligence Lead · Chicago, IL
  • Created company-wide data dictionary in partnership with executive leadership, establishing data stewardship standards and defining operational and financial KPIs for a unified reporting foundation
  • Administered and redesigned Domo BI platform architecture, implementing automated data checks, consolidating ETL workflows and datasets, and reducing platform footprint ~30% to improve reliability and self-service accessibility
  • Developed utilization and availability metrics supporting hospital staffing and appointment initiatives, directly enabling the hire of a dedicated scheduling manager and highlighting ~15% of hospitals as underutilized revenue opportunities
  • Built "Field Management Score" data product, consolidating 100+ static reports into a single interactive scorecard, saving district managers 4+ hours during bi-weekly hospital reviews
  • Restored budgetary data integrity by auditing and correcting legacy data issues in invoicing, churn, and retention metrics that had been misrepresented by 2–3%
Upwork December 2018 – July 2024
BI & Analytics Engineering Manager · February 2024 – July 2024 · Chicago, IL
  • Led Looker data governance and platform accessibility initiatives across 5 Analytics verticals, partnering with Analytics leadership on improvement roadmap, model standards, and deprecation of stale content
  • Scaled quarterly self-service BI NPS survey from proof-of-concept to 800+ users, establishing a repeatable framework for measuring and improving data accessibility across the organization
Manager, Sales Analytics · June 2022 – February 2024
  • Managed a team of 4 analysts and 2 freelancers supporting the Enterprise BU, navigating the team's transition from Sales Operations into the centralized Analytics organization
  • Owned 300+ user Domo instance end-to-end for the Sales, Success, Solutions, and Partnership organizations, including data management, development, Snowflake integrations, and repositories
  • Migrated Sales Operations flywheel reporting from Google Sheets to an automated Looker report tracking pipeline conversion, lifecycle velocity, and GSV growth, eliminating 20+ hours of manual input and enabling on-demand access for the CFO and Enterprise GM
Senior Sales Operations Analyst · February 2021 – June 2022
  • Developed "One Big Table" data model for Sales, consolidating Upwork, Salesforce, and third-party data into a single output for daily Sales metrics, standardizing dimensions, resolving legacy integrity issues, and enabling BI platform improvements at scale
  • Created automated data quality checks for Salesforce and revenue anomalies, enabling the Sales Operations team to proactively validate monthly commissions and forecasts
  • Coordinated table migrations to AWS and Snowflake, validating accuracy of data across systems and updating the entire Domo instance to align with new sources
Sales Operations and Systems Analyst · December 2018 – February 2021
  • Founding member of the Sales Operations data team, partnering with Sales, Success, and Solutions to build the analytics foundation for a rapidly scaling Sales organization
  • Refactored legacy SQL, redeployed production data, and rebuilt Domo architecture from the ground up for Sales and Success users
  • Owned the Sales data Slack channel with 200+ users, serving as the primary resource for Domo and data questions, and launched bi-weekly SalesOps data quality meetings to proactively resolve gaps and inconsistencies
Uptake October 2016 – August 2018
Manager, Business Intelligence · February 2018 – August 2018 · Chicago, IL
  • Administered the Domo BI platform, governing 100+ licenses, training users, managing data ingestion and transformations, and creating dashboards for leadership
  • Led a proof-of-concept to define BI and data warehouse strategy, evaluating and recommending Snowflake, AWS, and Tableau as the target infrastructure
  • Established JIRA Kanban workflow to manage BI request intake, track service levels, and improve delivery transparency and efficiency
Business Intelligence Specialist · October 2016 – February 2018
  • Founding BI hire, establishing BI & Analytics team standards and procedures, centralizing reporting, and managing data sources in support of the Director of Business Operations
  • Collaborated with Finance, Product, and Operations teams to deliver spend reports, lead-opportunity heatmaps, budget tracking, and SLA incident dashboards
Avant February 2016 – August 2016
Data Management Program Associate – Business Intelligence · Chicago, IL
  • Developed and maintained SQL and LookML repositories across Compliance, Product, Finance, Collections, and Operations, supporting lead, application, loan, customer, and contract reporting
  • Created foundational SQL script generating a weekly report for Avant's first external bank partner, including 200+ required attributes from loan applications
  • Built Compliance and Collections dashboards supporting UK expansion, reducing outstanding loan balances, identifying deferment trends, and improving loan specialist compliance
Mattersight Corporation (acquired by NICE, August 2018) July 2012 – February 2016
Senior Analyst, Customer Success · Chicago, IL
  • Supported major healthcare clients through recurring metric reviews and analyses focused on call center operations, callback rates, agent performance, and non-interaction time

Education

Washington University in St. Louis
BSBA, Economics and Strategy  |  BA, Environmental Studies